NottinghamLIFE: Industry Raise a Glass to Ticketing Company Gigantic’s 10th Year in Business

 

Industry professionals, friends and family joined ticketing company Gigantic in Nottingham last week to celebrate a successful decade in business.

 

 

The landmark anniversary was also celebrated by being announced as a finalist in two categories at the Nottingham Post Business Awards; ‘Retail Business of the Year’ and ‘International Trade Award’. 2017 has started very strongly with the Lace Market based company on course for its best year of trading to date.

 

Gigantic founder, Mark Gasson said: “We exist and thrive within an extremely competitive marketplace. To continue to trade, grow and be an important player in this field 10 years on certainly warrants our position within the ticketing industry, especially as we continue to trade against big brand names.

 

“It was a delight to mark this achievement in our hometown alongside a mixture of clients, friends and family – all whom have contributed towards our success.”

 

Since its launch in 2007, Gigantic has established an impressive roster of loyal clients and customers, as well as seen its revenue more than treble, and now offers the third largest inventory amongst UK ticketing companies. Key clients include major event promoters Live Nation, Kilimanjaro and DHP Family as well as offering a complete ticketing solution to key festivals such as Tramlines. Within the region, Gigantic provides box office systems for DHP Family venues including Rock City and Rescue Rooms, and takes sole responsibility for citycard registrations at Splendour Festival. Gigantic is also the lead ticketing agent for Dinosaurs of China at Wollaton Hall, Southwell Folk Festival and Hockley Hustle.

 

Gigantic has also increased its office space by more than 500 percent to accommodate its growth, making its second office move to a two storey purpose built space in Nottingham, and developed a database of more than 500,000 subscribers.  

 

Kate Hewitt – Tramlines / Outlines

“Gigantic have taken care of our entire ticketing operation for Tramlines, Outlines and our live events company for the past few years, providing a service which is perfect for us: Fast, reliable and always available with useful advice and tips when we need them.”

 

Nik Sharpe – The Cookie, Leicester

“We’ve used all the major ticketing companies for our gigs and festivals but Gigantic are by far the easiest to work with. Their customer service is exceptional and have been a pleasure to deal with.”

 

Key milestones:

 

2007: Gigantic sold £1 million of Isle of Wight tickets within the first few weeks of going on sale.

2008: Huge sales levels via ‘white ticketing’ solution, the ability to offer a ticketing solution or box office system to your clients under your own branding, created for Absolute Radio.

2009: Handled presales for high profile Hyde Park concerts by Bruce Springsteen and The Killers.

2010: Recorded busiest day to date with Take That stadium tour tickets on sale.

2011: Launched version two of Gigantic’s popular website; became the lead ticketing agent for Y Not Festival and Truck Festival.

2012: Launched a completely new, reengineered platform, allowing Gigantic.com to serve the growing demand for buying tickets online; relocated to new premises in the Lace Market, in Nottingham, due to growth.

2013: Introduced print-at-home ticketing and full entry control service for large greenfield events; sold tickets to more than 8700 events, for 280 promoters.

2014: Worked with 320 promoters selling for more than 9500 events; rolled out upgraded entry control solution allowing event organisers to stay on sale past gate opening, taking full advantage of last minute sales.

2015: Assisted the UK’s biggest inner-city music festival, Tramlines, in Sheffield, to sell out for the first time ever; began development of fully mobile responsive website; office based marketing and business development roles created; expanded customer services and event management.

2016: Relocated to bigger offices, in the Lace Market, Nottingham, to accommodate staff growth; set up partnership with face value ticket resale platform, Twickets, and the campaign against industrial-scale online ticket touting, FanFair Alliance; launched a new client dashboard/self-service portal allowing quick access to critical sales information 24 hours a day.

2017: Celebrate 10 years in business; finalist in ‘Ticketing Company of the Year’ at the Music Week Awards; finalist in ‘Retail Business of the Year’ and ‘International Trade Award’ at Nottingham Post Business Awards.